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Contact Smart-elevation ApS

If you have any questions about our products, custom headboard solutions or an existing order, we are here to help. Smart-Elevation ApS supplies high-quality headboards for hotels, hospitality chains and private customers — and our support team is ready to assist you.

How to Contact Us

Smart-Elevation ApS
Gravene 14D, 1 tv
6100 Haderslev, Denmark
CVR: 41380942
Email: info@smart-elevation.com

Typical Response Time

We aim to respond to all inquiries within 1–2 business days. For faster assistance, please include your order number (if applicable) and any relevant details or photos.

What Can We Help You With?

Questions about delivery or production time

Requests for custom-made headboards

Hotel and wholesale inquiries

Product information and material specifications

Returns, complaints or warranty questions

Looking for More Information?

You can also browse our FAQ just below, to find quick answers about returns, delivery, product manufacturing and more.

Frequently Asked Questions

At Smart-Elevation ApS, we want you to be fully satisfied with your purchase.

As a private customer, you have a 14-day right of withdrawal from the day you receive your item.

If you wish to return a product, please contact us at info@smart-elevation.com before sending anything back, so we can provide the necessary instructions.

Items must be returned in substantially the same condition and quantity as when received.

Return shipping costs are generally covered by the customer unless otherwise agreed.

For complaints (e.g. defects or damages), please write to info@smart-elevation.com and include photos and your order number so we can process your case as quickly as possible.

We naturally follow all applicable Danish rules regarding returns and warranty.

Yes — certain products cannot be returned, as they are made specifically for your order.

This applies especially to custom-made headboards or products where you have selected custom dimensions, fabrics, colours, shapes, or any other modifications that differ from our standard models.

Because these items are produced uniquely for you, they cannot be returned or exchanged, unless a warranty-covered defect is present.

If you are unsure whether your item is returnable, you are always welcome to contact us at info@smart-elevation.com before placing your order.

Delivery time depends on the specific order and type of product.

The expected delivery time will always appear in the purchase agreement or in your order confirmation, which you receive by email after placing your order.

We always aim to deliver as quickly as possible, but custom-made headboards may require longer production times.

For more details, please see our section on Delivery in the Terms of Service.

ur products are manufactured in China at a certified factory that holds all relevant quality and compliance certifications.

The production meets all EU and international standards and requirements, ensuring that our products fulfil high demands for safety, quality and durability.

Delivery costs vary depending on the size of your order, the destination and the type of product you purchase.

Your exact shipping cost will always be shown before you complete your order at checkout or will be stated clearly in your order confirmation.

For larger or custom-made headboards, shipping is calculated individually based on weight, dimensions and delivery address.

If you have any questions about shipping prices or want a quote for hotel or wholesale orders, you are always welcome to contact us at info@smart-elevation.com

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